Panalo Express

Panalo Express

Customer Success Manager/Officer


As Customer Success Officer for an award-winning Software as a Service (Saas) platform, Panalo Express, you will be responsible for supporting and fostering agent loyalty and establishing close long-term client relationships. You will also be responsible for monitoring the agent’s lifecycle and use the perspective acquired from this to add value to both agents’ and the company’s success.


  • Manage a portfolio of 200 micro entrepreneurs to drive activation, adoption, and usage of the Panalo Express services to meet growth targets.
  • Build and maintain relationships with agent accounts.
  • Liaise with partners on promos and programs that will be beneficial in driving sales and usage among assigned agents.
  • Implement, train, and coach agents on best practices, to ensure that growth and usage targets are met and maintained.
  • Analyze agent engagement and usage data to be able to identify actionable insights for KPI reporting.
  • Lead regular business reviews as means to position yourself as a strategic advisor to assigned agents. 
  • Identify areas for improvement and process improvements in the existing customer experience journey that will continuously complement and fit with the business goals.
  • Monitor daily agent performance and usage, proactively address any issues, and act as the person-in-charge for escalations.


  • 3+ years experience in account management, customer service, customer success, customer experience or any related roles. Experience in the FMCG space is a plus.
  • Exceptional communication skills, both oral and written.
  • 1+ years experience in managing a team
  • High level of integrity and strong commitment to building a successful agent network.
  • Ability to work independently and within teams in an agile environment
  • Strong client-facing and troubleshooting skills.
  • Strong analytical skills, including the ability to adapt a measured approach in spite being in a fast-paced environment.
  • A strong commitment to continuous process improvement initiatives
  • Ability to solve problems creatively.
Job Type: Full Time

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